Hi Guys, thanks for stopping by.
So I had this appointment with an Urban
Decay makeup artist at Ulta since the 1st week of beauty steals. I overheard
the manager talking about the UD team coming and I stuck my nose in and said
hey what’s going on with the Urban Decay event? So she made me the appointment
and it was today.
So let me just say that the very, young
man was very nice and very talented. They had set up right inside the front
door. Apparently I really didn't need an appointment because I walked in and
they offered to do my makeup. He asked me what it was I was interested in and
if I used UD products? I told him I would like to see the new Naked foundation,
curious if it would give me the amount of coverage I require to feel
comfortable when leaving the house. I told him I really just wanted some hands
on education. I wasn't interested of course in the new Electric palette because
I simply do not wear those types of colors but I could appreciate it from a
distance, it was displayed all around where they were set up.
So I love the foundation, it did give me
the coverage as well as the hydration I need from a foundation. It matched my
skin tone and color, it gave me the flawless finish we all desire from our
makeup. He applied a little blush using the orange color in the Electric
palette and that was it. No eye shadow, no contouring, just a little foundation
and blush. I know this was free but I was just expecting more from an Urban
Decay, Ulta event. I thought surely I would get a small goody bag or samples or
something. They didn't even pressure me to buy products and it's a good thing
because I took zero money.
I want to thank the young man once again,
I believe his name was Louis. I am sure he stayed within whatever guidelines
where set up for the event. I stayed and walked around looking for self-tanners
on clearance and spring items within my $9.00 worth of Ulta reward
points.
For the most part the ladies and gentleman
that work at Ulta are nice. I have had some great exchanges with a handful of
the associates and the manager at my local location is wonderful however, some
of them are just so stuck up it makes me nauseous. One I have in mind I believe
is the Lancome specialist. I asked her about a Lorac product and she was just
not friendly at all and this is not my first experience with her. I had my
brows done a few months ago at the brow bar, by a different associate, it
wasn't a great experience either. Come to find out she didn't do some of the
things required at one of these appointments and she gave me zero education. I
told her I was there to have them shaped for the first time outside of the
$8.00 nail salon wax. I was clueless when it comes to keeping my brows up and I
told her this. Is this not a customer based business? Do we want our makeup associates to treat us
like we are on a lower level than they are. Do we not stand on the same earth
or is their ground just a little more elevated than mine? I have been in the
customer service industry for 20 plus years. I just do not understand how this
is OK just because they work at a makeup store or counter.
Sorry about the little rant but I know
anyone who has been in an Ulta or at the Macy's makeup counter, just a general
reference, not a specific counter, has had a similar experience. I am the last
person to think I am better than anybody else because I know where I have
been... lol
Tomorrow I will post my Theraderm update,
it won't be very long because I really haven't noticed many improvements. Thank
you all for reading my new About Me page and the comments that were left on my
Facebook feed were so sweet, thank you again.
Much Love and God Bless,
KelleyJo
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